How To Order
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept American Express, Visa, Mastercard, Delta and Maestro. If you are shopping from North America or anywhere else outside of the United Kingdom, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Shipping And Handling
All UK orders received before 3pm Monday to Friday will be despatched the same day by First Class Royal Mail or by courier and should be with you next day (except Friday when deliveries will be made on Monday). At present, please allow up to 7 working days for delivery. The majority of European orders can take between 2 & 9 working days from despatch and orders to the Rest of the World can take longer for delivery depending on the destination country and customs procedures. Should you require a more accurate estimate, please do not hesitate to contact us. Guaranteed next day delivery orders will require a signature on delivery, so please bear this in mind if you want to choose this service.
Postage is calculated based on the total weight of your item(s). An accurate postage calculation will appear on your final invoice.
All Overseas orders over £50 and up to 2kg include an extra £3.50 charge for Royal Mail’s International Sign For service, which means your parcel will have to be signed for upon delivery. Please make sure the delivery address that you provide will be manned otherwise successful delivery cannot be guaranteed.
Back Orders
If an item is out of stock:
- We will back order it for you and send the outstanding items as soon as possible.
- You will always be contacted with the option to cancel out of stock items and/or add an alternative if you would rather not wait.
Tax Charges
For orders made from the UK, 20% VAT is added. All other orders are VAT free. Shipments to the EU may be subject to Customs duty charges which will vary depending on your country’s regulations. Please be prepared for this additional charge.
Credit Card Security
All credit card details are encrypted in the banking software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Since August 2007, we have also been using additional online security measures brought to us by Visa, Mastercard and American Express. The new additional security measures are called Verified by Visa, Mastercard Securecode and American Express Safekey. Please do not be alarmed if you are asked for additional security information during the checkout process. This is not a ‘phishing’ page but part of our attempts and your banks to reduce fraudulent transactions on our site. Since instigating this additional measure, fraudulent transactions have been reduced to nil.
Guarantee
Pooleys have made every effort to ensure that products we sell are of the highest quality and value to our customers. Goods are not supplied on a trial basis, so please check compatibility prior to making a purchase.
All Pooleys manufactured products carry a lifetime guarantee against manufacturing defects. Guarantees vary on other products but details will be provided. All products supplied come with a 12 month guarantee. Should you have any questions regarding the guarantee period, please contact us prior to ordering your items.
Contacting Us
If you need to reach us, please email us on sales@pooleys.com, alternatively, you can call on +44 (0)20 8207 3749 or fax us on +44 (0)20 8953 2512 or write to us at Elstree Aerodome, Elstree, Hertfordshire, WD6 3AW, United Kingdom.
Privacy Policy
Pooleys Flight Equipment does not disclose buyers information to third parties. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected items.
